Posted on June 21, 2016

One of the more common questions about Office 365 has been – what happens to my data after my organization’s Office 365 subscription ends?

The most common answer circulated in the community refers to a grace period of 30 days, during which you can still retrieve your data.The answer’s not wrong, but here’s some more detail about the tenant lifecycle after an Office 365 subscription is cancelled, as it relates to the organization’s data.

During the first 30 days after an Office 365 subscription ends, the Office 365 tenant account is in this grace period, known as expired state. During this period, users can still access data. If the subscription ended unintentionally, a rare event I’d argue given the many alerts you get to prevent termination of subscription due to issues such as non-payment, this is a good time to set things right.

After 30 days, the tenant account disabled state for 90 days. During this period, users no longer have access to data. The admin can still log in, backup data if required, or reactivate the subscription. At the end of the disabled state, which is 120 days after your subscription has expired, the account enters the deprovisioning state. This is when the data – from user accounts to email data and documents, is deleted permanently.

State of subscription When What happens
Expired 1-30 days
after end of subscription
All users have access
Disabled 31-120 days
after end of subscription
Admin has access
can reactivate and backup data
Deprovisioned After 120 days
of end of subscription
All customer data is deleted
(User data, documents, email, including mailboxes on hold and inactive mailboxes)
Expedited deprovisioning Within 3 days
of end of subscription
All customer data is deleted
(User data, documents, email, including mailboxes on hold and inactive mailboxes)
Tags: , , ,

Categorised in: